We understand that you might have questions about your camping holiday and covid-19. Below you can find answers to the most frequently asked questions of the moment. If you can't find the answer to your question here, you can also contact us.
I want to go on holiday in 2021. What should I take into account?
We understand that you are very much looking forward to your 2021 holiday, but that you also have doubts whether you should already book it. After all, the summer of 2021 is still far away. At LuxCamp you can book your holiday and benefit from the LuxCamp covid guarantee. This allows you, in case of covid-related travel restrictions, to rebook free of charge from 28 to 2 days before departure, and even get your money back one day before departure! Read more about this on our special covid guarantee page.
Is a camping holiday a safe holiday?
Yes it is! A camping holiday is safe and it has a number of important advantages:
Nothing better could be designed for enjoying a carefree and safe holiday with your family!
At LuxCamp you also have the largest choice of quiet and safe campsites in Europe, so you and your family can enjoy the peace and quiet of one of our top campsites.
What does your Covid Guarantee cover?
Many of our accommodations have Covid Guarantee. We have clearly specified this for each accommodation with a covid guarantee stamp. Covid Guarantee means that if your holiday cannot go ahead due to Covid related travel restrictions, we guarantee a full refund of your travel sum! It is also possible to rebook for another destination free of charge from 4 weeks prior to arrival.
The following situations are considered as Covid related travel restrictions:
This guarantee applies to bookings throughout the season. Read the conditions here.
What if I book without the Covid Guarantee?
If you book accommodation without the Covid Guarantee you can rebook, get a voucher or full refund as of 10 days before arrival if:
You can rebook or get a voucher as of 10 days before arrival in case of:
For more information see the Terms & Conditions.
What do you mean by a negative travel advice?
Negative travel advice means that the country of your destination does not accept tourists or that your own country advises against travelling to that destination.
If you cannot reach your destination because you have to travel through a country that does not admit tourists, this also considered a negative travel advice. In the above cases you can rebook your holiday to another destination or get your money back according to the conditions of the Covid Guarantee.
Will you contact us if the holiday cannot go ahead?
We will contact you three weeks before arrival if it turns out that there is negative travel advice for your holiday destination.
I have already booked and I am not sure whether I want to go on holiday. What can I do?
We advise you to wait and see. In 2020, we have seen that in all countries the situation improved rapidly from May onwards. Many people ended up going on holiday with us. This could happen again this year. Especially now that vaccinations are being carried out throughout Europe. If you have booked accommodation with a covid guarantee, you also run no risk at all, as you can rebook or cancel free of charge shortly before departure in the event of covid-related restrictions.
Can I postpone my holiday to 2022?
Rebooking to 2022 is only possible if there is no good alternative available where you can safely go on holiday in 2021 (where there are no Covid-related travel restrictions).
I or one of my fellow travellers has Corona at the time of departure. What can I do?
An infection with Covid-19 is not covered by the LuxCamp covid-guarantee.
However, when you have Covid-19, for most insurance companies this is a valid reason to cancel your holiday. Therefore do not forget to take out a cancellation insurance and check the conditions.
I am in quarantine and about to go on holiday. Can I cancel free of charge?
If you are not infected yourself, but have been in contact with an infected person and are therefore in quarantine, this is not a valid reason to cancel your holiday free of charge. Of course we are happy to find a solution together, such as rebooking your holiday. In that case, please contact us as soon as possible so we can help you.
What if I have to go into quarantine at my destination or on my return to the UK?
If the UK government or the country of your destination requires a quarantine period upon arrival, this is considered a negative travel advice, which means that the advice of the government is not to travel to that destination. In case of a negative travel advice, you can change or cancel your holiday free of charge, if you have booked an accommodation with LuxCamp covid-guarantee.
Can I go on holiday if I have not been vaccinated?
At the moment it is not clear if countries are allowed to refuse tourists when they do not have a vaccination certificate and if so, if this will actually be carried out. As soon as more information becomes available, you will be able to read about it here.
I don't want to go on holiday if I haven't been vaccinated. Can I cancel free of charge?
Unfortunately, this is not a reason to cancel or rebook your holiday free of charge. You have until 1 March to change or cancel your holiday free of charge (this does not apply to rebookings from 2020). If you decide to cancel after 1 March, the regular cancellation conditions apply.
I am waiting for a vaccine, what if the appointment is scheduled during my holiday?
We can imagine that you would like to be home so that you do not miss out on the vaccination. Although it is not a valid reason to cancel your holiday free of charge, we will be happy to look into rescheduling your holiday to another date in 2021. Our travel specialists will be happy to assist you.
Can I cancel free of charge if I have to show a negative PCR test on arrival?
If your holiday destination requires a negative PCR test, this is not a valid reason to cancel your holiday free of charge. You will have to bear the cost of the PCR test and it is your own responsibility to ensure that the correct tests are carried out.
What if I am travelling from one destination to another and I need to show a negative PCR test?
At the reception of the destination where you are staying before you leave for the next destination, they can help you find a test site. The cost of the PCR test is at your own expense and it is your responsibility to ensure that the correct tests are carried out.
Which additional measures can we expect at the campsites?
The measures vary from campsite to campsite and are also subject to change. In 2020, all major facilities, such as swimming pools, were open as usual. There were mainly additional hygiene measures such as disinfection points and a mouth mask requirement in certain areas of the campsite. We will be able to provide more clarity on this when we get closer to the summer season. For more information, also concerning the different countries, please check the website of the Ministry of Foreign Affairs or the World Health Organisation (WHO). Additional rules and measures at your holiday destination are not a valid reason for cancelling free of charge.
Will I receive a compensation if not all facilities are open during my holiday?
Last year we found that most facilities, such as the swimming pool, were open as usual, sometimes with some adjustments. You will not receive any compensation if campsite facilities are not open due to Covid-19. We try to inform you as accurately as possible on our campsite pages about which facilities may not be open, but we cannot guarantee that this information is complete.
I want to exchange my Corona voucher for a new booking, how do I do that?
If you have received a Corona Voucher from us, you can exchange it for a new holiday on our website. You must redeem the voucher before the expiration date. Your holiday may take place throughout the whole of 2021.
I have chosen to transfer my (down)payment to a new booking. How does that work?