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Booking Terms and Conditions

Section 1General Booking Conditions - Who we are
Section 2Booking & Paying for your holiday
SectionWebsite Information & Prices
Section 4Your Accommodation / Deposit
Section 5Camp Site Facilities
Section 6General Booking Information
Section 7Transport Conditions & Delays
Section 8Changes Made by You
Section 9Cancellation by You
Section 10Changes Made by Us
Section 11Changes for reasons beyond our control
Section 12Our liability to you
Section 13Liability of suppliers
Section 14Your Responsibility
Section 15Data Protection and your Privacy
Section 16If you have a complaint
Section 17Covid Guarantee








Section 1 - Booking Conditions - Who we are

Dear customers,
The following conditions are essential part of the agreement between the customer and the company Camping Vision AG based in Rue du Bachet 14, 1212 Grand-Lancy, Switzerland (Org. no: CH-660-2192912-7). The rental of the holiday housing in Europe on the UK market is provided via the website lux-camp.co.uk. Your contract will be with Camping Vision AG and any reference to “LUX-camp” ‘our’, ‘we’ and ‘us’ in these booking conditions is to CampingVision AG. The contract will be governed by Swiss law. The following terms and conditions show our commitments to each other and form your contract with us.

For the latest travel advice from the Foreign & Commonwealth Office including security and local laws, plus passport and visa information, check www.gov.uk/foreign-travel-advice.

Section 2 - Booking & Paying for your holiday

When you create your own package holiday (for example when you package together two or more of accommodation, a flight, ferry or car hire/transfer) on the lux-camp.co.uk site, the full cost of transportation is added to you deposit and payable  by credit / debit card on the time of booking.

Full payment must be received by us at maximum 8 weeks before departure otherwise we will be entitled to cancel your holiday with loss of deposit. All credit card transactions are free of charge.

Section 3 - Website Information & Prices

All prices we advertise are accurate at the date published, but we reserve the right to change any of those prices from time to time. We will inform you of the up to date price of your holiday at lux-camp.co.uk. We will be able to tell you the up-to-date price of your chosen travel arrangements and of any other services advertised by us before confirming your booking.

If there are any other significant changes or we find any mistakes, we will advise you of the latest information at the time of booking or, if you have already booked, as soon as reasonably possible afterwards. If you book your holiday online, please check the website for the latest information on facilities and services offered at your chosen camp site before booking.

If changes to transportation costs, taxes, dues or fees mean that the cost of your holiday goes up, we will absorb and you will not be charged for any increase equal to up to 2% on your holiday price. You will only have to pay the amount over and above that 2% of the holiday price. If the above price variations increase the price of your holiday by more than 10% you will be entitled to;

a) take our offered substitute package of equivalent or superior quality if we are able to provide one

b) take our offered substitute package of lower quality if we are able to provide one and accept a refund from us of the difference in price between the price of the package purchased and the substitute one offered

c) cancel your holiday with a full refund of all monies paid
We will not add any extra costs once you have paid for your holiday in full unless you make any amendments to your holiday (please refer to section under the headings ‘Changes made by you’).

Where applicable, prices have been calculated using the exchange rate of 1.19 euros to the pound.

Section 4 - Your Accommodation / Deposit

A deposit, to cover you for accidental damage to equipment, is payable to reception on arrival which is refundable on departure. The exact amount will be shown on your confirmation invoice.

Sections 5 - Facilities

If we are aware in advance that a significant number of facilities normally available at the time of your stay will not be available we will treat this as a significant change to your booking and the provisions below under “Changes made by us” will apply.

Section 6 - General Booking Information

a) Planning Your Journey

It is your responsibility to plan your journey and, if taking a self-drive holiday, to provide a roadworthy vehicle. We will not offer a refund for unused accommodation or travel if insufficient time has been allowed for travelling or you have broken down.


b) Pregnancy

If you are pregnant at time of travel it's imperative to check there are no restrictions with your choice of carrier. Most airlines will usually advise against flying after 28 weeks, although some will allow carriage beyond this point up to as late as 36 weeks, as long as a GP's certificate has been issued. Most ferry operators allow carriage up to 32 weeks, however some routes will require a doctor's certificate. Please check when booking.


c) Special Requests

We do our best to meet your requests, however, special requests are not guaranteed. Special requests must be indicated to us at the time of booking. Whilst we will use reasonable endeavors to accommodate such needs, they cannot be guaranteed unless we confirm this to you. In some cases an extra charge may be payable to facilitate a special request.

d) Passports and Visas

You are responsible for arranging, and must be in possession of, a valid passport and any visas required for the whole of your journey. Information about these matters is given in good faith but without responsibility on our part.


e) Holiday Insurance

Sometimes the unexpected can happen and we believe that comprehensive personal insurance can increase peace of mind. We offer 3 comprehensive insurance options in association with GOUDA. If you request our insurance cover, your Insurance Policy Document will be sent to you with your Holiday Invoice. You may also take out alternative insurance with another provider. If you take out alternative insurance, you must provide us with details of your insurance by the time you have paid for your holiday in full. Should you wish to cancel your insurance after this, please refer to the cancellation section of your policy.


Section 7 - Transport Conditions & Delays

We use many independent transport operators and you are bound by their conditions of carriage. We cannot list all of the supplier's terms and conditions here but you will need to have read them carefully.  You will be able to find the conditions of carriage for these suppliers on their own web sites. If you are unable to do this then please contact us. If we are notified of a significant delay by the travel operator, we will contact you where reasonably possible before departure to inform you of this. If you incur additional expenses as a result, you may be able to recover these under the terms of your insurance policy, however it is your responsibility to check the extent and level of cover.

Section 8 - Changes Made by You

Name change, and or departure details such as date and time changes are generally not allowed by airlines and other transport providers whenever they are made. We will do our best to change the details of the booking, but please bear in mind that most airlines and other transport providers treat name and departure detail changes as a cancellation and charge accordingly. These charges will be passed on to you. Once tickets have been issued, and sometimes even before they have been issued, any changes made to the ticket, including names or initials, will result in you having to pay for the cancelled ticket and buy a new ticket at full cost.

Section 9 - Cancellation by You

Please note that after ticket issue cancellation will result in a loss of 100% of total cost of all travel arrangements in most cases. Please consult your reservation advisor if you have any questions.


If you want to cancel your booking or part of it, you must advise us by e-mail (info@lux-camp.co.uk). The e-mail must include lead name and booking reference number. To cover the cost of processing your cancellation and to compensate us for the risk that we may not be able to resell your travel arrangements, we make a cancellation charge on the scale shown below. The person who made the booking is responsible for paying this charge.

 

Number of days before DepartureCancellation charge as % of total holiday cost*
42 days or more (excluding arrival date at campsite)
30%
Day 42 (including arrival date) to day 28 (excluding arrival date)
60%
Day 28 (including arrival date) to day 1 (excluding arrival date)
90%
Cancellation on the day of departure or later
100%



*Where the standard deposit is increased to secure specific facilities or an additional payment has been made for transport tickets and these are non-refundable in whole or in part, then the scale of charges shown will be calculated based on a % of the cost of all other arrangements and the non-refundable charges will be added to that cancellation change to give the total charge. Please note that for certain travel arrangements e.g. many scheduled transport providers the cancellation charge may be higher than those shown. 

9.1 Security pack in the event of cancellation

All persons travelling should have appropriate travel insurance. We can offer you our security pack as an additional service. This costs 2% of the total price of the holiday and must be added before the first payment is made. However, once the initial payment has been made, this service cannot be subsequently cancelled. The security pack is not compulsory - you can also opt privately for full cover with your own insurance company, which also provides cover for medical emergencies such as illness or injury during your stay. Our security pack only covers you in the event of cancellation prior to arrival and does not compare to travel cancellation insurance.

This service includes the right to cancel for a 10% deductible + the price of the security package- max. 60 days prior to arrival without giving any reason. After this period of 60 days, cancellation costs will be charged if you don't have a valid reason (such as: illness or death) in accordance with clause 5 of the travel conditions. In the case of cancellations due to acute illness or death up to the day before arrivall, the information about your cancellation must reach us before 12.00 noon on the day before your arrival. Cancellations received by us after 12.00 noon cannot be covered by the security pack. By taking out our security pack, we cannot be held liable for any costs incurred by not having adequate travel insurance. 

If you cancel a booking for a cheaper accommodation offered by us online, the new booking can only be booked after 48 hours. We cannot guarantee availability after this time.

Booking changes can be requested from us without rebooking fees up to 14 days before arrival and can be made if the conditions are met - If further costs arise for our supplier in connection with the change, these costs must be borne by the customer. This does not apply to cancellations with the purpose of obtaining a more favourable new booking.

Due to documented acute illness, a trip may be cancelled up to one day prior to arrival (at 12.00 noon), provided that a medical certificate is presented which documents that one of the participants, his/her spouse, children, parents, siblings, grandparents, grandchildren, parents-in-law, children-in-law is affected by a serious acute illness, has been involved in a serious accident or has died.

The amount paid will be refunded after deduction of the deductible, which is 10% of the price of the holiday. The fees of the paid security pack and the handling fee will not be refunded. Persons over 75 years of age and persons with chronic illnesses are not covered by the security pack. Pregnancy and its consequences are not considered as illness. Epidemic diseases are not covered by the security pack. LuxCamp must be informed immediately of the illness that has led to the cancellation. A medical certificate, to be completed by the doctor, can be requested from LuxCamp, this must be received by LuxCamp by email no later than 7 days after the cancellation request. Only after presentation, the payment can be returned to you. The customer bears the costs of the documentation. LuxCamp reserves the right to require further tests by its own doctor. In the event of early return home during your stay due to illness, accident or civil unrest, you will not be covered by the security pack.

Find out more by clicking here

Artikel 10 - Cancellations

On rare occasions we may have to cancel your holiday. In addition, if we make a significant change before departure (unless the change is a result of circumstances listed under the heading ‘Changes for reasons beyond our control’) or have to cancel your holiday, we may pay compensation where we feel it is appropriate. The following are guidelines only in respect of the amount which we may pay:


Number of days between notification
of change & departure*
Compensation if you continue (per party as %
of total holiday cost*)
Compensation if you cancel (per party as %
of total holiday cost*)
Over 56 daysNilNil
29 - 56 days10%5%
22 - 28 days12.5%5%
14 - 21 days15%10%
Less than 14 days20%10%

*excludes insurance premiums, amendment fees and flight costs. If changes are necessary after departure, we will make alternative arrangements so that you can continue your holiday wherever possible or, if you do not wish to accept the changes, we will make arrangements for you to return home. If appropriate, we will pay compensation in line with the above. 

Section 11 - Changes for reasons beyond our control

Some changes are necessary because of unusual and unforeseeable circumstances which neither we nor our suppliers could avoid, even with all due care. These circumstances include industrial disputes, closure or congestion of ports or airports, road blockades, unavoidable technical transport problems, war, civil unrest, terrorist activity, natural or nuclear disaster, epidemic or disease, adverse weather conditions or similar events. In these circumstances, you will not be entitled to compensation.

Section 12 - Our liability to you

When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. The sums payable for death, personal injury or loss/damage to belongings may be limited under these conventions and you may therefore wish to consider taking out extra insurance cover. In all cases (other than death or personal injury), the most we will have to pay if we are found liable on any basis is twice the price the person affected paid for the holiday (excluding insurance premiums and cancellation charges) but this will not be payable in all cases.

Section 13 - Liability of suppliers

Many of the services which make up your holiday are provided by independent suppliers (including all air, sea, rail or road carrier). Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions (see above). Copies of these terms and conditions are available on request from ourselves or the supplier concerned.

Section 14 - Your Responsibility

You are responsible for the supervision of all members of your party under the age of 21. You must supervise your children and babies at all times unless a child is participating in any supervised activity. This is particularly important in all children’s play areas, in licensed areas, close to lakes and waterways, whilst cycling and in swimming pools, where specific ratios may apply.

Section 15 - Data Protection and your Privacy

In making this booking you consent to the information being passed on to relevant organizations.

In order to process your booking and to help us provide you with a more personal service we need to collect certain information from you, including (where applicable) name, address, age of party members, credit/debit card or other payment details, mobile phone numbers and any other special requirements which may affect your arrangements. We take full responsibility for ensuring that proper security measures are in place to protect your personal information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies, etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as requested by law. Under the 1988 Data Protection Act your data controller is: CampingVision AG. We may use your details to send you promotional newsletters and information via email and post from LUX CAMP and other companies in the CampingVision AG Group. If you would prefer not to receive such information, you can opt out by clicking the unsubscribe link on the bottom of any email newsletter or alternatively, please sent an mail to info@lux-camp.co.uk for us to arrange this for you.

If you unsubscribe from promotional email newsletters, you may still receive necessary email communications relating to your booking.

How we use your contact information provided on the booking

We use and store the personal data you have provided at booking, to be able to process your booking from entry of your booking request to after your holiday, and by that comply with our legal obligations. We only use your mail address for marketing purposes if you allow us, by accepting the Newsletter box at booking. We collect your phone number and may share this data with third party, our partner on the campsite, to use this only for arrival procedure if you are late or in case of urgencies on site, where the crew will need to get in contact with you. Other personal data will not be shared with third parties, unless we ask again for purpose.

Section 16 - If you have a complaint

If you have any reason to complain, you must complain as soon as possible to the relevant person (for example, the campsite courier) who will do everything reasonably possible to resolve the problem. If you are not satisfied with how your complaint was handled, please call LUX Camp as soon as possible within out opening hours.

A written complaint must be received by LUX Camp within 14 days of returning home. Please sent your written complaint to: info@lux-camp.co.uk. If you fail to do so within this period, it may affect us investigating the points you raise fully and therefore affect the amount of compensation you may be entitled to.



Section 17 - Covid Guarantee (only for arrivals in 2021)

On our websites we offer both accommodations with 

a) Covid Guarantee cover and 

b) without Covid Guarantee cover           


The conditions you accept are as per below:              

                

A.           Accommodation with Covid Guarantee:

In case of Covid related travel restrictions, where you are restricted to travel (like a negative travel advice inbound/outbound, code orange, local lock down etc) you have below additional cover, if you wish to change your booking:              


You can request to rebook your holiday for free

Conditions for rebooking:            

•             Travel restrictions must be in place on the day of notification, in order to use the rebook option

•             You can ask for rebooking from day 28 – day 2 before arrival.

•             Rebooking is only possible to another stay in 2021, if you have clear travel alternatives without Covid related travel restrictions.

•             Rebooking to another stay in 2022 is only possible if you do not have clear travel alternatives without Covid related travel restrictions.

•             If the new stay is more expensive you pay the difference.

•             The new stay can maximum be 20% cheaper than original price. Difference will be refunded or added to gift voucher.

•             If your new stay is more than 20% cheaper than original price, we accept the rebook, but we will charge the normal cancellation fee on the difference.

                

You can request a full refund of your holiday

Conditions for full refund:           

•             Travel restrictions must be in place on the day of notification, in order to use the refund option

•             You can ask for full refund 1 day before arrival or on the day of arrival.

•             The refund is executed within 2 weeks after notification.

                

Other conditions              

•             In case of any Covid related restrictions, where a campsite and/or accommodation is closed, and we cannot deliver the accommodation booked, you will be informed as soon as we know about it, and offered a rebook, voucher or refund.

•             You can always request a cancellation of your booking based on normal cancellation terms Section 10.

                

B.            Accommodation without Covid Guarantee:

If you book an accommodation without a Covid Guarantee you will be offered a rebook, voucher or refund if:                   

•             Campsite and accommodation are closed

•             Campsite is open but accommodation is closed

•             You will be informed as soon as we know about it, and offered a rebook, voucher or refund.

                

In case of Covid related travel restrictions, where you are restricted to travel (like a negative travel advice inbound/outbound, code orange, local lock down etc.), but we can deliver the holiday, your options are:                             

•             You can request rebooking as of 10 days before arrival – change fee might be applied (free change is not guaranteed)

•             Rebooking is only possible to another stay in 2021, if you have equal travel alternatives without Covid related travel restrictions.

•             Rebooking to another stay in 2022 is only possible, if you do not have clear (equal) travel alternatives without Covid related travel restrictions.

•             If the new stay is more expensive you pay the difference.

•             The new stay can maximum be 20% cheaper than original price. Difference will be refunded or added to gift voucher.

•             If your new stay is more than 20% cheaper than original price, we accept the rebook, but we will charge the normal cancellation fee on the difference.

•             You can request to get a voucher as of 10 days before arrival if no clear travel alternatives are available – change fee might be deducted your voucher amount (free change is not guaranteed)

•             Travel restrictions must be in place on the day of notification

                

Other conditions              

•             For accommodations without Covid Gurantee we do not offer full refund

•             You can always request a cancellation of your booking based on normal cancellation terms Section 10.